Privacy Policy

Effective Date: March 1, 2025
Company: Chang Strategic Ltd, doing business as AutoCaller AI
Website: www.autocallerai.ca
Contact Email: [email protected]

1. Introduction

This Privacy Policy explains how AutoCaller AI (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit www.autocallerai.ca, use our AI-powered voice calling platform, or engage with our services (collectively, the “Services”).

By using the Services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

a. Device & Usage Information

When you access our Site or Services, we automatically collect certain information about your device and usage, including:

IP address

Browser type

Time zone

Pages viewed and interactions

Referring/exit URLs

Cookies, log files, web beacons, tags, and pixels

b. Account & Order Information

When you register or purchase a subscription, we may collect:

Full name

Email address

Phone number

Company name

Billing address

Payment information (handled securely by a PCI-compliant third party)

Plan type and usage metrics

c. Call & Platform Activity

As part of delivering our Services, we collect:

Call logs and metadata

Call recordings and transcripts

Custom scripts, prompts, and campaign data

CRM integrations and automation usage

3. How We Use Your Information

We use the personal information we collect to:

Deliver, operate, and improve our Services

Process payments and issue invoices

Respond to inquiries and support requests

Prevent fraud and enforce compliance

Provide service updates and system notices

Analyze usage and improve platform performance

Send marketing or promotional emails (with your consent)

4. Sharing Your Information

We do not sell your personal information. We may share it with:

Service providers who help us deliver the platform (e.g., payment processors, hosting providers, analytics)

Legal authorities if required by law or in response to lawful requests (e.g., subpoenas or court orders)

Corporate affiliates or successors in connection with a merger, sale, or acquisition

All third-party vendors are bound by confidentiality and data processing agreements.

5. International Data Transfers

If you are located outside of Canada, your personal information may be transferred to—and processed in—Canada or the United States. We ensure such transfers comply with applicable data protection laws, using Standard Contractual Clauses or other appropriate safeguards where necessary.

6. Data Retention

We retain your personal data only as long as needed to:

Provide the Services

Comply with legal obligations

Resolve disputes

Enforce our agreements

You may request data deletion at any time by contacting [email protected].

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Authenticate sessions

Monitor platform usage

Improve site performance

Personalize user experience

You may disable cookies in your browser settings. However, doing so may affect some features of the Services.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you

Request correction or deletion

Object to certain processing activities

Withdraw consent at any time

File a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected].

9. Do Not Track

We do not alter our data collection practices in response to Do Not Track signals from browsers.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us to request deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal obligations. We encourage you to review this page periodically. Continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact:

AutoCaller AI
Operated by Chang Strategic Ltd
5788 Gilbert Rd, Richmond, BC
📧 [email protected]